Talk:Ice Giant/@comment-24116288-20140114200545/@comment-24116288-20140205085911

Now it's getting interesting. Did you try to buy the free weapons? Maybe it's an actually benevolent bug? I'm so sorry I cannot even think about recreating this situation so that we could try to fix it together... This seems to be final: the support washed their hands of helping me. Here is the full quote of their last message:

"Sorry, but we have checked your game on your test device and didn't not find any problems in it. Probably your game will be fixed with one of the future updates. For now this request will be closed."

I had no other choice but to rate the support as DISSATISFYING with the following explanation:

"Unfortunately I cannot say I am satisfied. The replies were very infrequent and unhelpful. My requests have been constantly closed without any help offered. I am very dissatisfied by the quality of the support received - or rather the lack of it. It prevented me from playing the game at all as it crashes. I can do no more but become a strongly dissatisfied customer. I hope the quality of support will improve greatly soon."

So sorry, guys, I can no longer be of any help here. Without following the progress, you would have no advantage of me visiting this wiki. It's a double loss: the game is cool, but the best thing was the friendly and supporting community here! It was a pleasure and honour to meet you and collaborate with you. Sorry and farewell...