Talk:FAQ/@comment-198.169.189.226-20121128185633

Hello folks I need your help with this. As of the Thanksgiving update, v2.0.9 I believe, my collections and anything I do in my game will not save after I close it. This is happening 80% of the time. I've attempted a few things to try fixing this issue - making more memory space on my phone, clearing the cache on paradise island, killing all apps before opening PI, moving the app from my phone to my memory card and vice-versa. My game is up to date with the latest release.

None of these attempts worked. I contacted tech support and have been emailing back and forth with a gentleman by the name of Max. He recommended I try a few things, mostly what I had already tried, but I tried them again just to be sure. He also wanted to make sure my game was up to date, which it is. I'm still having this issue. He hasn't replied to my latest email yet.

This question has been brought up once, I believe, and it's only reply was to try moving the app from the memory card to the phone which I have already attempted. If anyone here has come across this or if anyone has any other advice I would highly appreciate a response. Thanks guys.