Talk:Awards/@comment-4954129-20120506175906/@comment-4102115-20120507152414

It is good that they acknowledged it and it would seem they will fix it some point in the future. Last year they never acknowledged anything - I spent $20 without any bonus offer at the time figuring the exact same thing and I received 0 credits into my game. Same for many other players at the time, and they refused to refund, credit, fix the problem, or to even reply to any emails or the PIAN support page. These are the actual paying customers handing over money to them and they refused to even acknowledge us. The "bug" seemed to affect the same people who could not receive any limited-time offers either. After my game crashed and I started over, I was receiving limited time offers this time and they had some $5 bonus offer so I figured I'd try again and spent $5, and it worked. Then I bought piastres to take me over 400€ (for Android) and I got the Award fine.