Talk:Versions/@comment-16730573-20131108225124/@comment-16730573-20131109002034

GI had this new support system in place where you have to go to their website, go to the support tab in the upper left. On that page look for submit request. From there You fill in your device, the game, and your of issue, go through two more pages putting in the little bit of info they ask (no personal questions). Then finally you can type your email to them saying - you got a new phone then you give them your old username, island name, and support ID along with your new username, island name, and support ID and they should get back to you after a couple of days. For those that remember the bridge glitch when they sent out those restore windows it's exactly like that.

This is a little tedious compared to emailing them like before and you might need to make an account with them (this will link to your email and you can see all previous support requests). I tried just emailing them and they sent an email linking me to the support page. I let it sit for a day or two and they sent a rather passive aggressive email asking me to use that site, but at least the actual support person was nice and fixed the problem.