Talk:Bridge/@comment-89.98.59.51-20130106155611/@comment-4995735-20130107191318

Since GI just posted the second upgrade with the latest round of updates to the software, it is HIGHLY likely that they have a bug in the software. Apparently, those who just finished repairing the bridge, jump straight to the second upgrade without doing the first. It is highly UNLIKELY that this was the intent of the developers, but trying to get GI Customer Support to understand this will be difficult at best.

GI Support seems to have developed an almost combative, unbelieving attitude towards the players of this game. You must convince them with screenshots and lots of proof before they will make a move, even though you are trying to help them fix their broken programs.

Keep track of what you gained between now and whenever they fix this. That way you can go back to request they reimburse you for the loses when they roll in a change and wipe out your progress.

Good luck! I am adding a note to the page to discuss this issue, too.

~radmand2