Talk:Awards/@comment-68.39.60.226-20130513221524/@comment-4995735-20130516204406

So what you need to do is disarm their answer. Explain to them that you know the award requirement is "blah blah blah." You might even include that you know other players who have received the award already (since you have talked to us on this site). That way they will know that you are not just some kid who is frustrated and can't get the award, therefore you decided to write to GI Customer Support to get "secret" answers. That's why any tickets I submit now I am very verbose in my description of what I have already tried and generally I include a screenshot, just so they can't bounce the email back into my court. Generally, it works pretty well. Sometimes you have to repeat yourself in followup responses.

~radmand