Talk:Versions/@comment-209.65.247.36-20110824004902/@comment-4111213-20110824005839

You may not meet whatever requirements the developer has set to allow the restore option. If you have a rooted device, you can try the manual restore detailed in the FAQIf your device is not rooted, you have little recourse besides contacting the developer: http://support.game-insight.com/pian/