Talk:Ice Castle/@comment-4849267-20130106173445/@comment-4995735-20130109211918

Yes, Anna is very good at just asking for screenshots of your problem. It is very apparent that she either doesn't understand english or she doesn't understand the programs which she is supporting. Several of my support requests have come back from Anna with similar requests even though the problem could not be shown in a screenshot.

Did you know you can go to their support request website and give them a poor rating for their support, too? I will try to come up with the link to the support review website. Maybe that would be a better way to get them to listen to how bad this program really is in some areas.

~radmand2